Wednesday, January 10, 2007
Deadline January 5, 2007

Did They Say Yes or Maybe?
Learn how to get a commitment, not a response that really means 'maybe if I can get around to it', from co-workers, team members, management and customers. Also covers the role history plays in people's willingness to believe in stated commitments.

$69.00 per person

Wednesday, February 14, 2007
Deadline February 9, 2007

Interview Techniques
Supervisors/managers perform interviews to hire, discipline, problem solve and gain ideas for process improvement. Develop effective question and dialog skills to gain information you need for decision making.

$69.00 per person

Wednesday, March 14, 2007
Deadline March 9, 2007

Initiate and Maintain Two-Way Communication Between Management and Workers
Downward only communication reduces management's ability to determine what is and is not working effectively, it blocks employee attempts to contribute ideas as to why and how to correct problems or concerns. Learn specific techniques to initiate, encourage and maintain two-way communication for success.

$69.00 per person

Wednesday, April 11, 2007
Deadline April 6, 2007

Overcoming History
If negative reactions such as 'we've tried it before and it didn't work' or 'nothing I say or do ever made any difference' greet every attempt to improve or introduce new ideas, it is time to deal with why history teaches them to resist and ways to overcome those factors.

$69.00 per person

Thursday, May 9, 2007
Deadline May 4, 2007

Conflict Resolution
Stop disruptive conflicts from undermining the department's or company's success. Learn how to recognize causes and ways to mediate without having to directly solve conflicts.

$69.00 per person

Thursday, June 21, 2007
Deadline June 8, 2007

Dealing with the Changing Workforce
Learn strategies to integrate the new workforce in with the old and draw on the strengths of each to the organization's advantage.

$69.00 per person

Thursday, July 19, 2007
Deadline July 6, 2007

Supervisory Communication
Go beyond the basics of the listening, dialog, feedback and leveling techniques that make up the majority of a supervisor's job. Practice ways to communicate mission, vision, job tasks and expectations to employees at all levels..

$69.00 per person

Thursday, August 16, 2007
Deadline August 3, 2007

Performance Evaluations
Improve employee performance and morale with goal centered performance evaluations, effective discipline and timely intervention..

$69.00 per person

Thursday, September 20, 2007
Deadline September 14, 2007

When the Honeymoon is Over: Reviving Teams
Recognize when team performance declines and learn techniques to bring them back together and renew their commitment and enthusiasm as a team..

$69.00 per person

Thursday, October 18, 2007
Deadline October 12, 2007

Coaching
Go beyond simple job or task instruction; learn to coach individuals for maximum performance and career development.

$69.00 per person

Thursday, November 15, 2007
Deadline, November 9, 2007

Listen and Sell: Create Long Term Relationships
Create long term success in sales; learn and use listening skills to identify real needs and become a long term partner with clients.

$69.00 per person