Education/Training Programs

The Power Communicator offers Dynamic, Interactive programs in the following areas:

Power Listening

Audio Cassette tape programs
In-house training programs
On-line courses
CD-ROM programs

Learn why people cannot hear other’s messages, the five techniques for Power Listening and how to get others to hear you. Programs focus on sidetrackers, listening styles to enhance team productivity, sales, customer service and problem solving as well as individual communication effectiveness.

Business Writing

One-on-one instruction
On-line course
In-house instruction

Learn how to prepare letters, memos, e-mail and reports that people want to read.

Customer Service Programs

Exceptional customer services requires an ability to really hear what customers say and respond to those issues as well as the unspoken messages being sent.

Sales Programs

Listening for Opportunities:: Top sales people know the key to repeat business and strong client relationships is listening. Learn listening techniques that boost sales and customer satisfaction.
Dynamic Customer Service Increases Sales: Customer service offers opportunities to identify current and future client needs and wants. Learn how to incorporate your customer service group into your sales and product development teams.

Oral Communication:

Speaking: Audiences are not all alike. Learn to target your speaking style to the audience’s needs and to regain their attention when it strays.
Listening: The most powerful tool available for building relationships at work, at home and in all human interactions is also the least taught skill. Learn the five (5) steps to power listening.

Team Development

Interpersonal Communication Enhances Teamwork: A team works best when each individual contributes and is valued for their contributions. Learn to recognize and work with different individual styles to create a stronger team.

Business Writing

Dynamic Connections through business letters, e-mail and reports: What you write and how you write it creates lasting impressions on the recipient. Learn how to get your business correspondence read and your key message received.

Programs available as keynote, seminars or workshops ranging from 30 minutes to two (2) full day sessions depending on the purpose and focus. All workshops include appropriate workbooks, handouts and, where appropriate, audio tapes.

For more information, or to discuss your special needs, contact Rochelle Devereaux, the Power Communicator, at Business Efficacy; PO Box 4081, Salem, OR 97302-1081; fax 503 581-8705, toll free telephone 800 489-4109 or phone 503 581-4100; e-mail at rochelle@businessmasters.com